• Sakshi Singh
  • Sep 25, 2024
  • 0 Comments

UP 100 – Police Emergency Management System

Safety and security concerns at the community level are always a priority for the well-being of citizens, thus calling for more sophisticated and advanced risk management strategies by law enforcement officers. The UP 100 – Police Emergency Management System is a milestone development in this direction, established to provide integrated emergency services related to public safety across the state of Uttar Pradesh on 24×7 basis.  

Problem Statement

The most populous state of India, Uttar Pradesh has a population of 229 million approx. (2022) spread over 689 towns and cities and 75 districts. Emergency management and response for such a vast population has naturally always been difficult for even the largest police force in India – the Uttar Pradesh Police.

Not only were the UP Police unable to take all calls and emergency requests from the general public, but also ended up considerably delaying the response. The emergency interception and management systems in the state were outdated and fragmented, and coordination between police officers or between officer and public was poor and unmonitored. Several challenges ensued, including faulty assignment of PRVs across the state, response times over an hour, lack of collaboration with other agencies, and so on.

Aims and Objectives

Aim:

To provide prompt integrated emergency response for public safety and security to all persons anytime, anywhere in Uttar Pradesh

Key Objectives:

  • All urban, semi-urban, rural and even remote areas to be covered
  • Provide round-the-clock availability of operational 100 numbers
  • Empathetic response to all calls
  • Statewide coverage of Police Emergency Response services
  • Prompt response for Police Emergency services
  • Same standard of service to be provided to all citizens.

Solution

The UP 100 Police Emergency Management System was developed and deployed in the state of Uttar Pradesh to combat the above-mentioned challenges and enhance incident management and agency-wide reporting in India’s most populous state. More than 29 lakh points of interest were collected on a GIS-based mobile app along with 1,07,409 village boundaries, followed by integration on CAD application.

HERE’s GIS-based ERMS proved beneficial for efficient patrol dispatch and management. Wrong assignments of PRVs were detected and analyzed (500 on a daily basis), to improve operational efficiency. Suitable analytical techniques were deployed to develop mathematical and statistical models for the accurate deployment and redistribution of PRVs across the state. The deployed number of PRVs were correlated with event count, response time, population and area, followed by simulators for what-if analysis for preventative action. Fuel consumption patterns of PRVs were analyzed to gain insights and optimize fuel expenditure.

Previous festivals were studied to identify potential incidental areas and reports created to release advisories to all district and police stations. Negative feedback from citizens on public safety was analyzed to improve ERMS services. The calls received on UP 100 were analyzed to detect patterns and improve event registrations and PRV dispatch over time, gradually leading to more streamlined capturing of events.

Key Benefits

  • Captured events across the state increased from 2,500 per day to 13,000 per day.
  • Response time reduced from 1 hour+ to less than 13 minutes on an average.
  • 4800 dedicated patrolling vehicles available on dispatch 24×7
  • Seamless integration with other agencies such as medical services, GRP, fire services, and ICCC (Kumbh).
  • Noticeable increase in police accountability because all incidents recorded prior to police intervention
  • Police impartiality ensured due to more power to citizens and regular checks and balances through PRVs and police station
  • Reduced leakage of sensitive information as ~98% of information on incidents passes on mobile devices to vehicles directly
  • Assured transparency with all calls recorded by non-police offers and complete automatic digital trail of all actions at different levels
  • Much-needed police reform with all call records stored for judicial purposes, RTI queries replied at district levels, uploaded documents available for investigations.

Leave a Comment