Full-Scale Switch Out of Backend Services, Driver and Rider Application, Bengaluru
Intelligent transport systems (ITS) not only help citizens save valuable hours of commute every day, but also achieve greater traffic efficiency by minimizing common problems. Users have access to real-time information about transportation, including timings, running information, seat availability, the density of passengers, the next location, and so on.
Such systems take care of road safety and efficient infrastructure development to prevent congestion. The entire application of ITS is based on data collection and analysis, which are used in operations, control and research concepts for efficient traffic management. Location intelligence is indispensable, and sensors, information processors, communication systems, roadside messages, GPS updates and automated traffic prioritization signals are important for advanced applications.
A government agency operating a bus transport service in Bengaluru, the Tech City of India, sought to implement data-driven ITS for more efficient and advanced transport management. With the highest number of Volvo bus fleets operated by a public transport company in India, the agency required a robust Intelligent Transport System for services within and beyond the city.
Considering the busy urban environment of the city of Bengaluru, coming up with accurate ETA calculations on the basis of real-time information collection was proving to be a real challenge. Services such as navigation and routing for the bus drivers also required an easy-to-use interface, considering the data dissemination would be beyond control rooms, relayed to bus operators, drivers, passengers and other commuters. The need for developing a scalable backend service was strongly felt, proportionate to the volume of ridership and number of assets.
The GPS-enabled Intelligent Transport System so created helps transmit real-time location information in the form of bus routes, bus stops and current location to commuters as well as ITS control rooms. The geocoding-enabled platform is available as easy-to-use SDKs for Android and iOS platforms with a neat and simple interface. An Interactive Dashboard presents the user with different menus, depending on the category in which they fall (commuters, bus drivers, control room personnel, and so on).
- Better customer experience through more precise ETAs
- Increased service quality and passenger satisfaction
- More accurate and fresh location insights with driver feedback (traffic incidents, hazards)